We understand that sometimes things don't work out as planned, and we're here to assist you with our refund policy. At MVP, we strive to provide excellent service and ensure customer satisfaction.

In this article, we will outline our refund policy and the steps you can take to initiate a refund request.

Table of contents:

• Refund Eligibility
  • MVP School and MVP School App
  • MVP Wellness App
  • MVP Studio
  • MVP Retreats
  • MVP Events
• Grounds for Refunds
  • 30-Day Money-Back Guarantee 
  • Initiating a Refund
  • Refund Appeals

Refund Eligibility

To be eligible for a refund, you must have purchased a product or service directly from MVP.

MVP School and MVP School App

You have thirty (30) days to request a refund or price adjustment on online training(s). After thirty (30) days, all sales are final. We want to ensure that you have enough time to evaluate our online training and make an informed decision.

Interested in experiencing Michelle's teaching style? Follow us on YouTube and access free My Vinyasa Practice content. We invite you to join our community and discover the benefits of yoga at your own pace.

MVP School App purchase via Apple Store

All purchases made within the MVP School App via the Apple App Store are subject to Apple's refund policies. If you request a refund for your in-app purchases within the MVP 30-day policy window for training, please note that all refund requests must be submitted through the Apple App Store. We advise reaching out to Apple Support for assistance with your refund request. Click here for the Apple Help Center article on refund support.

MVP School App purchase via Google Play Store

All purchases made within the MVP School App via the Google Play Store are subject to Google's refund policies. If you request a refund for your in-app purchases within the MVP 30-day policy window for training, please note that all refund requests must be submitted through the Google Play Store. We advise reaching out to Google Support for assistance with your refund request. Click here for the Google Help Center article on refund support.

MVP Wellness App

You have three (3) days to request a refund or price adjustment on MVP Online Studio membership charges (monthly and annual) or drop-in classes. After three (3) days, all sales are final. This also applies to classes you had to miss due to unexpected circumstances. 

If the event has to be canceled by MVP due to unexpected circumstances, you will be fully reimbursed within ten (10) business days. 

MVP Studio

• Studio Memberships (monthly): You are eligible for a refund within three (3) business days of your membership charge.

  Caveat: Please note that the annual membership is not refundable.

• Drop-In Classes: We do not offer returns on class passes. Pre-purchased class passes canceled by the Client will be credited to your account and can be used towards services and offerings for up to six months. 
  

  Caveat: ClassPass purchases cannot be returned, or credits cannot be refunded directly by My Vinyasa. If you need a refund, you will need to reach out to ClassPass directly.

• In-Person Yoga Teacher Trainings: Please note that all deposits made for in-person training are nonrefundable. These deposits are necessary to secure your spot and cover administrative expenses.
  • If you need to cancel a training reservation, you may do so up to thirty (30) days in advance and receive a full refund minus the deposit. We understand that plans can change, and we want to accommodate your needs.
  • Refunds are not credited for cancellations made within thirty (30) days before the start date of the training. We apologize for any inconvenience this may cause, but due to the limited availability and resources required for our training programs, we are unable to provide refunds for last-minute cancellations.
    
    
• MVP Shop: MVP Swag Items are non-refundable and cannot be exchanged after the purchase has been made. However, we are committed to ensuring your utmost satisfaction with our products and services - In the event that you encounter any issues or are unsatisfied with your order for any reason, don't hesitate to reach out to us via the chat widget in the bottom, right corner.

MVP Retreats

Please note that all deposits made for retreats are nonrefundable. These deposits are necessary to secure your spot and cover administrative expenses.

Click here for an overview of all upcoming MVP Retreats. Each individual retreat lists its Refund information. 

MVP Events 

You have three (3) days to request a refund or price adjustment on MVP Events. After three (3) days, all sales are final. This also applies to events you had to miss due to unexpected circumstances. 

Refund requests aren't accepted within 24 hours prior to the event.

If the event has to be canceled by MVP due to unexpected circumstances, you will be fully reimbursed within ten (10) business days. 

Grounds for Refunds

30-Day Money Back Guarantee

For selected MVP products and services, we proudly offer a 30-day money-back guarantee.

If you're not satisfied with your purchase for any reason within the first 30 days, simply contact our customer support team and we'll provide a full refund. Your satisfaction is our priority, and we want you to feel confident in trying out our offerings risk-free.

Applicable for: MVP School, if not indicated otherwise.

Initiating a Refund

Reach out to our Support Team via the chat widget in the bottom right corner, selecting the option 'Chat with an Agent'. 

If you are within the refund window for your MVP product and would like to request a refund, please contact our Support Team through the chat widget in the bottom right corner. We will assist you with the refund process and address any questions or concerns you may have.

We value your satisfaction and want to make your experience with My Vinyasa Practice as smooth as possible. Should you have any further inquiries or require more information, please don't hesitate to reach out to us.

Refund Appeals

In exceptional circumstances, we understand that you may encounter situations beyond your control that prevent you from attending or completing a training, program, or class. If you believe your circumstances warrant a refund appeal outside the standard refund policy, please contact our Support Team through the chat widget in the bottom right corner.

We will evaluate your request on a case-by-case basis and strive to find a suitable resolution that considers your unique circumstances.